Reminder: Please clear your cache prior to testing on the new TCNET platform. For instructions on how to clear your cache click here
Browser Types and Versions
|Internet Explorer (IE) v10+|
|Pop-up blockers||Pop-ups are not blocked|
|Screen Resolution||1024 x 768|
|Modem Speed||56K/v90 or higher speed modem|
|Free Disk Space||100 megabytes free disk space (hard drive)|
|External Hardware||Monitor, mouse, keyboard|
|Sound||Soundcard capability and headset (at least 2 computers)|
If your testing machines are functioning in what is known as “Compatibility Mode”, test takers might experience an error message. That’s because it is not a supported configuration for TC Net which might cause the background operating system to incorrectly identify your browser version. For example you may have Internet Explorer 11 installed, but it may appear as IE 7 to your operating system.
If this happens, the error message would indicate that a non-compliant browser is being used. Below, we’ve included some samples on how this message might appear:
Here’s How to Prevent Any Error Messages
If you receive such an error message – and know you are on a compliant browser (or know you are running in Compatibility Mode) – we suggest you disable the Compatibility Mode. For your convenience, we have attached easy-to-follow directions for how to turn off Compatibility Mode.
If you have any questions or problems, please contact us for support by emailing DSSTIBTReadiness@Prometric.com with the subject line reading “Compatibility Mode”.