Frequently Asked Questions
Order through Parchment, our online transcript ordering service:
- Register for or login to an existing account.
- Select your documents.
- Input your order details.
- Submit/pay for your transcript.
- Track your order.
Contact the DSST Exam Team to order a score report if:
- You did not provide a school code when you registered your exam.
- You would like a copy of your score report for your personal records.
- You would like the scores of an exam that you had previously taken forwarded to another institution.
How to Contact the DSST Exam Team:
DSST exams are internet or paper-based, multiple choice formats. Test takers are given two hours to take the 100 question exam. DSST exams must be taken at authorized testing centers, mostly on college campuses. Click here to find an institution that accepts and/or administers DSST exams.
The test fee is $100 per exam. This fee does not include any administrative costs the testing site may require.
Prior to the test administration, all test takers must present current and valid picture identification such as a driver’s license, passport, or picture student identification. DANTES funded eligible military test takers must provide a valid Common Access Card (CAC). Only test takers should be permitted into the testing room. Unauthorized visitors are not permitted in the testing room at any time.
Registration and payment is completed at the testing center within the testing platform on the day of the exam.
No, the registration process is completed at the testing center on your scheduled day and time.
You can locate an authorized DSST testing center here. You should contact the selected testing center prior to taking the exam to understand their policies. Some locations do not allow walk-ins and require exams to be scheduled.
If your exam requires the use of a calculator, you may bring a calculator that meets the specifications (refer to the Auxiliary Testing Materials section of this publication). For paper-based exams, you may also bring No. 2 pencils with an eraser and black ballpoint pens. Regardless of the exam methodology, you are NOT allowed to bring reference or study materials, scratch paper, electronics such as cell phones, personal handheld devices, cameras, alarm wrist watches, or tape recorders to the testing center.
You can search the list of schools accepting DSST exams by clicking the link below. Make sure to consult with your advisor to be sure the exam you want to take fits your curriculum needs and will be accepted. If you can’t find the school of your choice, contact your academic advisor or the admissions officer at your school.
You can locate your institution’s DSST code by searching for your institution. The code is located on the left corner of the institution’s name. Click here to search for your institution.
Please contact the DSST phone team to provide your schools demographic information prior to testing. If not done, you will be subject to follow the Transcript / Score Report request process. No exceptions. (To obtain a copy of your score report, please visit our website https://ibt.prometric.com/dsst)
If no school code is applied upon testing, you will be subject to follow the Transcript / Score Report request process. No exceptions. (To obtain a copy of your score report, please visit our website https://ibt.prometric.com/dsst
If I am in the military, what code should I use if I’m not having the score report sent to another school?
For Military: enter the code for the branch’s Transcript / Score Report service if you are not sending the score report to another school.
- CCAF: 7992
- AARTS (Now JST): 7965
- SMARTS (Now JST): 7964
- Coast Guard (Now JST): 7968
Exam results are available to the test taker immediately after Internet-based exams are taken. Test takers may login to the testing platform at any time to review and reprint their score report. For students who take paper-based exams, scores will be mailed.
No. The score will be sent through e-mail communication to the e-mail address listed during exam registration
Yes. Please contact us over the phone at 1.877.471.9860 to request a re-evaluation. It will take 3-4 weeks for the speech to be re-evaluated. (additional fee applies)
For official scores to be mailed to the institution of your choice, you must provide the institution’s 4-digit DSST code at the time of your examination. Note that some schools require a student to be enrolled before the institution will accept the score report. Due to privacy and security requirements, scores will not be reported over the phone under any circumstance. Check with your school 4-6 weeks after testing to verify your scores have been received. If for some reason your school has not received them, please contact the DSST Team at 877-471-9860. Students have the option to expedite score reports to the school by calling over the phone to request expedited shipping (Additional fee applies).
Score reports are sent to the school/institution you designated on test day. Your school/institution should receive your score report within 90 days of your test date. A delayed score may be the result of an incorrect institution code. If your score report is delayed, contact your school directly.
Testing irregularities that affect the test taker can occasionally occur, such as administrative errors, defective materials, availability of test content and other disruptions of test administrations. In the event of these occurrences, Prometric will investigate, and appropriate actions will be taken based on the findings. Contact our candidate care team for assistance, 1-800-853-6769.
Test centers and Prometric will provide reasonable testing accommodations set forth under the Americans with Disabilities Act (ADA) to allow test takers with documented disabilities to participate in taking DSST exams. If you have a disability and require special arrangements, please call 1-800-967-1139.
DSST is an approved VA National Testing Program under the Post 9/11 GI Bill. The VA will reimburse the DSST exam fee ($100) and the testing center administrative fee (amount varies per location). Visit the VA Website for more information.
Please visit the Prometric appeals website and fill out the online request form. Click here to request an appeal. Click here to request a refund.
All test takers are eligible to retest after a 30 day wait period. NOTE: For eligible military students, DANTES only funds the first attempt to pass an exam; any subsequent attempts to pass a failed exam will be the test takers’ responsibility.
Should you have more questions or need more information, you can contact us through one of the following:
Customer Service Line (toll free): 1-877-471-9860
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- CAEL & Lumina Foundation for Education Survey
- DSST Test Taker